Q&A
How long does order processing and delivery take?
Orders are processed from Monday to Saturday. Please allow 1-2 business days for processing and an additional 7-10 business days for delivery.
I haven’t received my order confirmation or tracking number. What should I do?
If you haven’t received an order confirmation or tracking number via email, please check your spam or junk folder first. If you still can't find it, contact our customer service team through the contact page. Be sure to provide your name, email address used for the purchase, and any other relevant details to help us locate your order.
How do the magnetic strips function?
NovAra utilizes magnetic technology to gently expand nasal passages, promoting better airflow naturally and healthily, making breathing easier during any activity.
Are they reusable?
Yes, the magnetic strip can be reused, but the adhesive pads must be replaced after each use. Convenient refill packs are available.
Can NovAir be used during daily activities?
Absolutely! Whether you're exercising, handling daily tasks, or aiming for better sleep, Aluna is perfect for improving your breathing anytime.
Who is it designed for?
If you experience snoring, restless nights, waking up with a dry mouth, or want to improve your workouts, the Novara nasal strip could be the solution for you. It’s ideal for those with allergies, sinus problems, a deviated septum, or any condition that hinders breathing, offering noticeable improvement.
Can the strip help with snoring and sleep?
Snoring and sleep issues can have various causes, so no single product works for everyone. However, thousands of users have reported significant benefits with Novara strips, including reduced snoring and deeper, more restful sleep.
Always seek medical advice from your doctor. The Novara nasal strip is not a substitute for prescribed medical devices. If you're thinking of replacing your current breathing aid, consult your doctor first.
What is your return policy?
We offer a 14-day return policy. You have 14 days from the date you receive your item to request a return. To qualify, the item must be in its original condition, unopened, unused, and in its original packaging, along with the receipt or proof of purchase.
When and how will I get my refund?
Once we receive and inspect the returned item, we’ll notify you about the refund status. If approved, your refund will be processed and credited to your original payment method within 5 business days. Keep in mind that it may take additional time for your bank or credit card company to finalize the transaction. If 10 business days have passed since the refund approval and you haven’t received it, please contact us.